Free Australian letter template

Proof of debt letter template

Ask for the documents behind a claim you do not recognise or understand. Read the step-by-step guide first if you are unsure.

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01 Start with the basicsHave you received court documents about this claim?

Your name

Your postal address (optional)Only include contact details you want in your letter.

Letter date

02 Identify the claim

Collector or creditor nameUse the organisation’s verified name.

Account or collector reference

Original creditor (optional)

Amount claimed in AUD (optional)

How did they contact you?

Date of letter, call or message (optional)

03 Make the request yours

Which documents do you want to request?

A copy of the original contract or agreementAn itemised account statement showing the amount claimed, interest, fees and paymentsDocuments showing who owns the account and your authority to collect itThe recorded date of default

Before you send

Read your complete draft

Check the recipient independently and read every line.
Keep a copy and a record of when and how you sent it.
Attach relevant copies yourself. The builder does not attach files.
If the claim is old, get advice before paying or admitting it.

I have read the preview and checked the details are accurate.

Your draftUpdates as you type

Request for information about an alleged debt

[Your name]

[Date]

To: [Collector name]

Reference: [Reference number]

Request for information about an alleged debt

Dear Sir or Madam,

I am writing about your recent contact, reference [Reference number].

Please provide the following so I can understand and check the claim:

• A copy of the original contract or agreement

• An itemised account statement showing the amount claimed, interest, fees and payments

• Documents showing who owns the account and your authority to collect it

• The recorded date of default

Please pause collection contact while you provide this information. This request is not an admission of liability.

Please respond in writing.

Yours faithfully,

[Your name]

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This is general information to help you write your own letter. It isn't legal or financial advice and doesn't consider your situation. For free, confidential help, call the National Debt Helpline on 1800 007 007.

Check every detail before sending. This is general information, not individual advice.

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When to use this letter

Use a proof request when you need to understand the account before deciding how to respond. The ACCC suggests asking for evidence if you are unsure about a debt. Moneysmart describes requesting the agreement and a statement explaining the calculation. Recognising a provider's name does not answer every question about the balance.

Choose the records that would answer your questions. The template can request the agreement, an itemised statement, the recorded default date and documents explaining the collector's role. These are requests for information, not a promise that every document exists. If the claim is old, read the old-debt warning and get advice before sending any response.

What to attach

The builder does not accept uploads or attach documents. Start by copying the reference accurately from the message you received. Keep a separate list of what is missing. If you decide to include an earlier statement or message, check the recipient independently and include only relevant copies. Keep your originals. Avoid sending an entire bank statement when your question concerns one transaction.

What happens after you send it

Legal Aid NSW describes requesting further information as one way to respond to a demand. This template does not decide whether you owe the claim or respond to a court case.

Save your sent letter. When documents arrive, match them against each requested item and mark anything missing or unclear. A response that repeats the total may leave your calculation question unanswered. Take the reply and your notes to a financial counsellor if you need help. There is no automatic outcome or response deadline created by downloading this letter.

Common questions

Does this letter admit that I owe the debt?

The proof template asks for information and says the request is not an admission of liability. Read every line and get advice first for an old claim.

Can DebtReply send the request for me?

No. You choose whether to download, copy or open the letter in your email app. DebtReply does not send it.

What if I have court papers?

Get legal help promptly. The builder pauses exports when you report court papers or uncertainty; a proof request is not a court response.

Guidance checked 18 October 2026.

Sources you can check

Disputing a debt ACCC · Checked 18 October 2026
Responding to a letter of demand (NSW) Legal Aid NSW · Checked 18 October 2026
Dealing with debt collectors ASIC Moneysmart · Checked 18 October 2026