Free letter builder

Ask for proof of the debt

Ask for the documents behind a claim you do not recognise or understand. Read the step-by-step guide first if you are unsure.

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01 Start with the basicsHave you received court documents about this claim?

Your name

Your postal address (optional)Only include contact details you want in your letter.

Letter date

02 Identify the claim

Collector or creditor nameUse the organisation’s verified name.

Account or collector reference

Original creditor (optional)

Amount claimed in AUD (optional)

Date of letter or call (optional)

03 Make the request yours

Which documents do you want to request?

A copy of the original contract or agreementAn itemised account statement showing the amount claimed, interest, fees and paymentsDocuments showing who owns the account and your authority to collect itThe recorded date of default

Before you send

Read your complete draft ↓

Check the recipient independently and read every line.
Keep a copy and a record of when and how you sent it.
Attach relevant copies yourself. The builder does not attach files.
If the claim is old, get advice before paying or admitting it.

I have read the preview and checked the details are accurate.

Your draftUpdates as you type

Request for information about an alleged debt

[Your name]

[Date]

To: [Collector name]

Reference: [Reference number]

Request for information about an alleged debt

Dear Sir or Madam,

I am writing about your contact.

Please provide the following so I can understand and check the claim:

• A copy of the original contract or agreement

• An itemised account statement showing the amount claimed, interest, fees and payments

• Documents showing who owns the account and your authority to collect it

• The recorded date of default

Please pause collection contact while you provide this information. This request is not an admission of liability.

Please respond in writing.

Yours faithfully,

[Your name]

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This is general information to help you write your own letter. It isn't legal or financial advice and doesn't consider your situation. For free, confidential help, call the National Debt Helpline on 1800 007 007.

Check every detail before sending. This is general information, not individual advice.

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Sources you can check

Disputing a debt ↗ACCC · Checked 26 September 2026
Dealing with debt collectors ↗ASIC Moneysmart · Checked 26 September 2026

Before you send

Sources you can check

You don’t have to work through this alone.

You don’t have to work
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