Make sense of the next step

Clear answers.
Useful next steps.

Start with your question. Each guide explains the process, links to primary sources and offers a practical next step.

Can a debt collector come to your house?

Read the official guidance on visits and prepare a clear record of an unwanted contact.

Recognise the difference between a demand and court papers, then find the right help promptly.

Prepare a hardship request and find free help without promising payments you have not checked.

Understand the difference between collection contact, credit records and correcting an error.

Check who is asking, what the claim is for and which records to request before choosing a reply.

Understand why age alone does not settle an old-debt question, and what records to take to an adviser.

Use a focused document request to understand the account, calculation and authority behind a claim.

Separate an organisation’s identity from the authenticity of a message and the accuracy of a claim.

Check your budget, propose a schedule and ask for the full terms in writing.

A practical way to record a call, check the claim and prepare your next question.