Independent Australian collector guide
Got a letter from ARL Collect?
Sources checked
Check the company and the particular message separately. Use an independently opened official contact page, ask about the reference, and request documents if the account is unclear. A company record does not decide whether you owe a debt.
Checked company details
Compare the complete entity name on your paperwork. These records describe a company, not your individual account.
- Legal entity checked
ARL Collect Pty Ltd, ABN 96 103 234 653.
Australian Business Register source · Checked- Official phone
1300 665 274
ARL Collect source · Checked- Official email
info@arlcollect.com
ARL Collect source · Checked- Company notice
ARL’s website says Francom Group acquired the assets of Panthera Finance Group, including ARL.
ARL Collect source · Checked- Official website and contact route
- Published by ARL Collect · Checked
ASIC says to check the correct register and the services a licence covers. AFCA says its financial firm search is not an endorsement of a firm or its services. Check ASIC or search AFCA by the exact entity name. We leave out statuses we have not confirmed.
Is this letter really from ARL Collect?
ASIC’s Moneysmart describes impersonation using copied branding and phone numbers. Use the official website link in the checked details, rather than a payment link or phone number supplied in an unexpected message. Ask the company to confirm whether it sent the correspondence and which account the reference concerns.
Use the complete email address
Compare the complete address with the contact details published on ARL’s own site below. Avoid relying on the display name in your email app. Open the official site independently and ask about the specific reference. If a reply asks for more information, first check who will receive it and why it is needed.
What you can ask for
The ACCC recommends asking for proof when a debt is uncertain and an itemised statement when the amount is disputed. Start with the question you need answered. For example: “Which original account does this reference relate to, and how was the balance calculated?” This is an example question, not a conclusion about the claim.
Use the proof-request builder below to choose the documents you want. Check the collector name against your correspondence, fill in only the details you choose, and read the complete draft. Keep the sent copy and any reply together. The tool does not contact the company, check your account or arrange a payment.
Before deciding what to send
If the claim is old, the National Debt Helpline explains why payments and acknowledgements matter. Get advice before replying or paying. If you have court documents, Moneysmart says to get legal help promptly. Do not use a template as a substitute for responding to court papers.
You can use the private contact log to organise your own notes. Record what was said, which documents arrived and which questions remain unanswered. Download your notes before leaving the tool, because it does not save your entries.
Ask for the account documents
Moneysmart explains how to ask for the contract and a statement showing the amount and how it was calculated.
Start a proof-request letterOnly the collector name is prefilled. Check the entity before you write. Nothing is sent for you.
Common questions
Does this page confirm my ARL Collect letter is genuine?
No. This page records checked public sources. It cannot authenticate a particular letter, caller, message or account. Verify the contact independently and ask for records.
What will the proof letter include?
It asks for the documents you select, such as the agreement and an itemised statement. You review the draft and choose whether to export it. DebtReply does not send it.
What if the claim is old or I have court papers?
Get free advice before paying or admitting an old claim. Seek legal help promptly for court papers. A proof request does not respond to court proceedings.
Sources you can check
- ARL Collect ABN record Australian Business Register · Checked 18 October 2026
- ARL Collect official site and contact details ARL Collect · Checked 18 October 2026
- Dealing with debt collectors ASIC Moneysmart · Checked 18 October 2026
- Disputing a debt ACCC · Checked 18 October 2026
- Banking scams ASIC Moneysmart · Checked 18 October 2026
- Debt collection: old debts National Debt Helpline · Checked 18 October 2026
- How to check the ASIC professional registers ASIC · Checked 18 October 2026
- Financial firm search Australian Financial Complaints Authority · Checked 18 October 2026
DebtReply is independent of ARL Collect. This page is general information, not legal or financial advice. Find free help.
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