Independent Australian collector guide
Got a letter from Collection House?
Sources checked
Check the company and the particular message separately. Use an independently opened official contact page, ask about the reference, and request documents if the account is unclear. A company record does not decide whether you owe a debt.
Checked company details
Compare the complete entity name on your paperwork. These records describe a company, not your individual account.
- Legal entity checked
Collection House Limited, ABN 74 010 230 716.
Australian Business Register source · Checked- Official head-office phone
+61 7 3292 1000
Collection House source · Checked- Privacy and complaints email
customercare@creditcorp.com.au (privacy enquiries and complaints)
Collection House source · Checked- AFCA listing
AFCA’s financial firm search lists Collection House Limited, ABN 74 010 230 716, member number 10061.
Australian Financial Complaints Authority source · Checked- Official website and contact route
- Published by Collection House · Checked
ASIC says to check the correct register and the services a licence covers. AFCA says its financial firm search is not an endorsement of a firm or its services. Check ASIC or search AFCA by the exact entity name. We leave out statuses we have not confirmed.
Is this letter really from Collection House?
ASIC’s Moneysmart describes impersonation using copied branding and phone numbers. Use the official website link in the checked details, rather than a payment link or phone number supplied in an unexpected message. Ask the company to confirm whether it sent the correspondence and which account the reference concerns.
Keep the brand and the account separate
Write down the exact company name and reference from the message. Use the head-office contact page below to find an independent route back to the organisation. Ask which team can check the correspondence before discussing a payment. Keep a note of the person you spoke with and what documents you requested.
What you can ask for
The ACCC recommends asking for proof when a debt is uncertain and an itemised statement when the amount is disputed. Start with the question you need answered. For example: “Which original account does this reference relate to, and how was the balance calculated?” This is an example question, not a conclusion about the claim.
Use the proof-request builder below to choose the documents you want. Check the collector name against your correspondence, fill in only the details you choose, and read the complete draft. Keep the sent copy and any reply together. The tool does not contact the company, check your account or arrange a payment.
Before deciding what to send
If the claim is old, the National Debt Helpline explains why payments and acknowledgements matter. Get advice before replying or paying. If you have court documents, Moneysmart says to get legal help promptly. Do not use a template as a substitute for responding to court papers.
You can use the private contact log to organise your own notes. Record what was said, which documents arrived and which questions remain unanswered. Download your notes before leaving the tool, because it does not save your entries.
Ask for the account documents
Moneysmart explains how to ask for the contract and a statement showing the amount and how it was calculated.
Start a proof-request letterOnly the collector name is prefilled. Check the entity before you write. Nothing is sent for you.
Common questions
Does this page confirm my Collection House letter is genuine?
No. This page records checked public sources. It cannot authenticate a particular letter, caller, message or account. Verify the contact independently and ask for records.
What will the proof letter include?
It asks for the documents you select, such as the agreement and an itemised statement. You review the draft and choose whether to export it. DebtReply does not send it.
What if the claim is old or I have court papers?
Get free advice before paying or admitting an old claim. Seek legal help promptly for court papers. A proof request does not respond to court proceedings.
Sources you can check
- Collection House ABN record Australian Business Register · Checked 18 October 2026
- Collection House contact details Collection House · Checked 18 October 2026
- Collection House privacy contact Collection House · Checked 18 October 2026
- Financial firm search Australian Financial Complaints Authority · Checked 18 October 2026
- Dealing with debt collectors ASIC Moneysmart · Checked 18 October 2026
- Disputing a debt ACCC · Checked 18 October 2026
- Banking scams ASIC Moneysmart · Checked 18 October 2026
- Debt collection: old debts National Debt Helpline · Checked 18 October 2026
- How to check the ASIC professional registers ASIC · Checked 18 October 2026
DebtReply is independent of Collection House. This page is general information, not legal or financial advice. Find free help.
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